• Bizulibazar, Kathmandu, Nepal
  • +977-1-4784183/4785215
  • info@rollingplans.com.np

Contact Center Associates

Full Time Rolling Plans Pvt. Ltd Rolling Plans Private Limited (RPPL) is an ISO 9001:2015 Certified Company specialized on Human Resource consultancy service and Contact Centre Management Company with other outsourcing services having intensity of its services in human resource management and development (HRM/D), research and innovation, and institutional development since 2004 in Nepal. Our vision is to be an internationally acclaimed service provider in HR solutions and research and innovation. For this, we have a mission to support organizations by providing them with strategic as well as operational solutions, and at the same time, we help organizations maintain highest level of socio-ethical standards
  • Kathmandu,
  • Post Date: 2018-07-25
  • Apply Before: 2019-12-31 [Latest by NPT 17:00 Hrs (GMT +5:45)]
  • No. of Position: 25
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Job Detail

  • Career Level Entry Level
  • Gender Any
  • Industry Human Resource Consulting Firm
  • Minimum Age 18 Years
  • Maximum Age 28 Years

Job Description

Main Duties and Responsibilities
To handle calls from new and existing customers regarding a variety of requests.
To utilize their knowledge of products or services in order to cater the customer queries.
To display great customer service skills.
To address issues of the customer and provide support.
To offer information, as and when required.
To be responsible for improving customer retention through programs and service provided to the customer.
Job Specifications
+2 passed
Good communication skills in both English & Nepali.
Available to work in shifts and flexible in different working timings.
Able to perform multitasking.
Having sound health to work in call center environment.
Basic computer skills.

Recruitment & Selection Process
1. Candidate CV review & screening of profile for computer test.
2. Telephonic Interview.
3. Computer Test.
4. Interview Session.
5. Orientation Program.
6. Training Program for 2-3 weeks (A test will be conducted for the final selection by trainer).

No prior experience required. Fresher’s can apply.

17 Days Remaining